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Dear Bob and Mark, the "Relax The Back" experts,
I just want to write and tell you how unusually responsive and helpful I found you both to be throughout my search for a way to get comfortable in my car. Thanks to your patience and kindness, I can now drive without a lot of pain and distress and have therefore saved myself from having to look for another lease.
The way you both conduct business is so nice for customers, and I would not hesitate to shop with you again as well as recommend people to you and your store. A pleasant attitude and sense of humor goes a long way!
Wishing you a wonderful summer and sending my appreciation.
I cannot express thank you enough for your driving all the way out to Long Island in order to replace the base on my chair. This might be the best example of customer service I have ever encountered in my entire life and it really makes me feel good for coming into your store and buying with you guys, rather than doing it impersonally online.
The other tips you showed me while you were here were also extremely useful. I am typing this from an incredibly comfortable and relaxed position!
Thanks for this amazing continuing effort … Talk about going above and beyond.
Thank you again, deeply, for everything. You guys are amazing.
Contour Wedge Sleep System
I want to thank you from the depths of my heart (and lower back!) for what you have done for me.
I came in to your store suffering immensely with nightly back pain. I tried everything. Different mattresses, various positions, numerous pillows, even prescription medication and a cortisone shot. Nothing helped. I would wake up every night in excruciating pain.
Then, I made the 45 mile trek from Long Island to your store in CT. The only mistake about that trip was that I did not do it sooner. You guys were both amazing. Patient, understanding, knowledgeable and so very helpful. You spent over an hour (over each of my two eventual visits) showing me various products, options and configurations and, best of all, you patiently allowed me to try every one of them out. No hard sell, no pressure, just patience, concern and immensely helpful advice.
When nothing else worked, the Contour Wedge sleep system –specifically in the configuration YOU recommended- did! I have slept pain free for the past two nights. An absolutely amazing blessing after waking up in pain (and barely sleeping) for the past two months. I have only you and Relax The Back to thank.
Thank you, thank you, thank you. I owe you nothing less than something many of us take for granted—a life without pain.
With deepest appreciation and gratitude.
Thank you, Bob- you guys are great! Will recommend you to everyone I know with a back problem ( which is 1/2 the psychologists I know)