Excellent Customer Service
Chris H.
Fremont
My husband had a herniated disc in February 2010 and Brooke helped us at that time when we purchased a zero gravity chair. She was so friendly and helpful that it made the shopping experience (despite my husbands pain) a great experience. In July 2010 my husband had back surgery and I came back to the store to buy him some support wedges for bed. I was delighted that Brooke was in the store when we stopped by again this time. She remembered our family (even specific details from many months prior) and took the time to thoroughly explain the advantages of each product we were considering. Brooke comes across as extremely knowledgeable (about both anatomy and ergonomics and how they relate to specific products) friendly (but not at all pushy)and very professional. If I owned a store like this I would highly value an employee like Brooke. She is fantastic - Chris H. (7/24/2010)
