Office Chair & Bed
My husband and I bought a Tempur-Pedic mattress and Lifeform office chair from Kathleen @Franklin, TN location. Customer service by far better than other mattress stores which is where we started looking at the mattresses before going to Relax The Back. Very knowledgeable staff, Kathleen set me up with a great chair for my back issues. Both mattress and office chair have helped our back pain sooo much!
Great service altogether.
I just got a Dr. Scholl's Technogel pillow fro Relax The Back in Franklin Tennessee, I love it!!!! It stays cool all night, it's awesome. The sales lady was so nice and made sure it was a good fit for me when I got it!
Tempur Pedic Mattress set
My husband and I came in about a year ago shopping for a new mattress. We had been to three other mattress stores already before coming to Relax The Back. None of the stores had a knowledgeable staff like Relax The Back did. Kathleen helped us find the right mattress, she was very welcoming and really knew what she was talking about when it came to mattresses. I was really surprised how great the service was. Hands down the best customer service I've had shopping for furniture! We love our mattress set. Go see her if your looking into a new bed!
Mattress & Pillows
I am a new customer to Relax The Back and have enjoyed every experience I've had in the Franklin, TN store. I keep finding items I want every time I visit. The same saleslady Kathlene always assists me, she is always extremely knowledgeable and helpful! I purchased my mattress and pillows from her and they have helped with my sleep a lot. I sleep through the entire night now, and have no more back or neck pain when I wake up in the morning. I feel more rested now when I wake than I have felt in about a decade... she took the time to help me find the right mattress and pillows for both my pain and sleep apnea. You can tell they really care and want to help. She talked to me about posture, the proper office set up and how beneficial their office chairs are. I am planning on getting one of the lifeform chairs next.
Tempur-Pedic mattress and service A++
I bought a Tempurpedic Cloud bed from the Relax The Back store in Franklin, TN a couple of weeks back and had the best experience I've ever had at a retail store period. I used to shop in the Nashville store in the previous years but Franklin is now closer to me so I shop there now. The sales girl there who assisted me was Kathleen. She was extremely knowledgeable and personable, she spent close to 2 hours working with me on the Tempurpedic bed and Lifeform office chair. I have never felt so comfortable spending thousands of dollars like I did with Kathleen. My bed is amazing, she really helped me find the correct bed with the back issues I've been having. The Cloud Supreme is the best bed ever, everyone who needs a bed should try that one.The office chair will be next big purchase from Kathleen. I encourage people to visit her at the Franklin, TN Relax The Back!
Technogel Contour Pillow
I purchased a Contour Technogel Pillow for the Cool Springs location. I slept 6 hours straight without waking on the first night. My pain level went from a 6 to a 3 just overnight with this pillow, I feel so much better in the mornings since I have had my pillow.
Great customer service. Employees really know what they're talking when it comes to recommending product for pain management. My back is now pain free since I purchased my Lifeform chair. Kathleen was such a help as always!
I have been shopping with the Franklin, TN Relax The Back location for years. I hadn't been in for nearly a couple of years, but just recently received the best experience I have ever had shopping in the store. The sales lady's name was Kathleen, she spent a lot of time with me making sure I got the best lumbar cushion for what I was needing it for. She even helped me set it up in my car. She was extremely knowledgeable on everything I asked about from feet to neck and helped me find other products to help with my issues. She even went into talking to me about proper office ergonomics. I ended up walking out with more than what I came in for but I will tell you since then, the pain in my feet, back and neck has diminished to the point it's almost non existent. I bought multiple things that she had suggested for my issues and have been using them regularly. Thank you so much for having such a knowledgeable staff who really know how to help people out of pain! And a Special Thanks to Kathleen
I have an office job, my husband and I travel frequently, and I like to knit and read. Having arthritis in my spine and bulging disks makes all these activities more difficult. We have purchased several products at the Franklin, TN, Relax the Back store and they have greatly improved my quality of life. I do a lot of standing in the office now, but my Relax the Back, office chair offers wonderful support for the times when I need to sit. I could not travel without the cushioned, transportable, metal support seat, bent to fit the curve in my back. At one point, I did not know if I would be able to travel by car on long trips. Now, I use it in the car for our trips from IN to TN, and AL, to visit family. It fits in the back seat, as well, if we travel in someone else's car and it is a lifesaver on a soft couch or chair when I need more support. I have also taken it to friends houses and to restaurants, if I knew they had poor seating or that I would be there awhile - such as a baby or bridal shower, or night out with friends. We recently bought a zero gravity chair. Previously, I had been using a zero gravity lawn chair in our family room. My new leather, chair is beautiful, supportive, and is my only spot to knit, read, or watch TV. Melissa helped me with each purchase. It took several months to make decisions, since I didn't want to rush into a purchase and she was patient with the process. Melissa is knowledgeable, professional and personable, a real assest to Relax the Back. Customer service is excellent, I can't say enough good things about Melissa or this store.
Tom & Tonya L.
My husband and I just want to tell you how much we appreciate Monty Given. He has gone way beyond Customer Service for us. We have never received this kind of service with any purchase at any place. Monty is the reason we keep returning. As in our business there are many choices of places to shop. Monty makes our purchases exciting and fun. We wish we could employ a Monty in our business. Thank you and please thank Monty for us as well.