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Product Review (submitted on April 23, 2012):
I bought this chair, believing it would be a great ergonomic chair. I found;
(1) The arm rests are too high and cannot be lowered enough -thus I had to remove them.
(2) The lifting mechanism broke after 6 months. I called for a replacement, as this is under warrantee. The said the part is free, but the not the shipping ($50). Well, I got the part, but now the installation is near impossible, and requires special tools. They will not do the installation, but referred me to a vendor that charges $75. This is totally insane.
(3) Stay away from this crappy company and their crappy products and service.