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Product Review (submitted on December 26, 2011):
I purchased this chair with headrest in 2007 to relieve the stress / pain on my back and neck related to an earlier auto accident. The local Relax the Back store delivered it and set up the adjustments to best support my upper back and neck. This chair has continued to this day to support my back and relieve most of the pain I was experiencing.
The lift mechanism began to leak (chair would lower) and when I phoned in and spoke with Crystal she was very helpful and sent out a replacement lift at no charge.
Great chair and great service, it doesn't get any better.