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Product Review (submitted on December 3, 2011):
Extensively researched chairs prior to purchase and settled on this. What is particularly nice is the ability to narrowly focus on one spot of the back. I will regularly get knots so bad that no masseuse has the time or strength to remove. This chair does not get tired and will increase needing strength to get the toughest knots. Oh and the pre- programmed massages are very cool as well. Yes it is expensive, but my only regret is not getting one of these sooner.
The customer service after purchase is largely dependent on your geography. If you live outside the purchase area then service may not be very good. It took them several weeks and many phone calls to repair my chair. However it is such a great product I suppose can live with this.