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Product Review (submitted on September 22, 2011):
I was really excited about this chair in the store. It felt great when I sat in it and I was desperate for a solution to my back pain so I ended up buying it, spending WAY more than I wanted to for a chair. I'm disappointed to report that, after six months of sitting in it, the memory foam in the seat of the chair is already starting to break down. I had read less than stellar reports about the quality of this chair but didn't believe them - now I know I should have.
Also, there are some really fundamental flaws in how the chair is designed. For example, the arm rests don't go down far enough to allow my shoulders to relax all the way down - I've resorted to removing the armrests entirely (which is a HUGE disappointment) to prevent my neck/shoulders from cramping up (which was happening). Also, the seat is currently at its highest setting off the ground, i.e., it won't extend any higher. My legs are at the proper 90 degree angle, but if my legs were slightly longer, I'd be out of luck.
Basically, I think you can get a much better quality chair for less money at the RTB stores. Check out the Humanscale chairs, but I'd suggest not buying this one. Hope this was helpful.