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Product Review (submitted on February 22, 2014):
I have added a manual lumbar pillow to the equation since the review I submitted a week ago. Things in the lumbar department are clearly better with this add-on, and this has improved the overall comfort of the chair. Kind of too bad this design isn't better in this regard out of the box (or with the $50 "remote lumbar", as this is a fairly straightforward piece of your back comfort. If you get this chair, I would urge you to consider some additional lumbar support pillow...used one I got at an office supply store earlier.