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Product Review (submitted on March 8, 2013):
I sat in this chair in the West Hartford store. It fit me like a glove. It was the most comfortable chair I had ever sat in.
The one I received is hard. You can feel the framing and straps through the seat and back. It doesn't fit my body at all.
After one week I called the store to try to return or exchange it or get store credit. I was told that there was no exchanges or returns on furniture.
I went back to the store to sit in the chair there again just to make sure I wasn't imagining things. Again, the chair in the store was soft and comfortable and conformed perfectly to my body. Despite the difference between the chair in the store and the one I received, I was told there was nothing wrong with the chair I received and that is "just how they are made."