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Product Review (submitted on December 20, 2012):
Purchased following shoulder surgery and mechanics worked well for that. Problems: Bonded "leather" doesn't hold up. Feels and reacts more like cheap vinyl.) Head pillow deteriorated after 2 years. Called cust. svc. 1-800-355-2762 (The Human Touch in Long Beach, CA manufacturer) and they will send a new pillow in Feb. 2013 as they are on back order. Seat "leather" also wearing out, as well as the foot area. Poor quality.