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We purchased two chairs and couldn't be happier. Plan to purchase another soon for my mother who is experiencing leg pain.
Last year this was the most comfortable chair I have ever sat in. About two months ago it began to fail, (ie the foot rest will not position itself properly). Now after three repairs it still fails to work right. My opinion is DO NOT PURCHASE any thing from Human Touch. As of this writing we are trying to get this chair out of my bedroom, so I can get something I can sleep in..
This chair has gone from a place of great comfort to a place of GREAT discomfort.