I sat in this chair in the West Hartford store. It fit me like a glove. It was the most comfortable chair I had ever sat in.

The one I received is hard. You can feel the framing and straps through the seat and back. It doesn't fit my body at all.

After one week I called the store to try to return or exchange it or get store credit. I was told that there was no exchanges or returns on furniture.

I went back to the store to sit in the chair there again just to make sure I wasn't imagining things. Again, the chair in the store was soft and comfortable and conformed perfectly to my body. Despite the difference between the chair in the store and the one I received, I was told there was nothing wrong with the chair I received and that is "just how they are made."

(Posted on 3/9/13)

I tried out all the zero gravity chairs that were at the store. They had the complete line up in stock. I suffer from chronic low back pain from a herniated disk. I was encouraged to try the chairs out by lying in the one the owner felt was the best for 1/2 hour. As a fellow back pain sufferer the owner was a very compassionate and understanding individual. Best customer service I have experienced in any store. I am a physician and am well aware of the reasons for back pain with many back pain patients of my own. After trying all of the zero gravity chairs I would say the best chair for relieving back pain were the zero gravity chairs that came with the built in heaters and massagers. The heat and massage more than doubled the back pain relief. I think it is worth the extra money to get these 2 options built into the chair since unfortunately for many back pain is life long.In the zero gravity position with the heater on and massager on after 1/2 hour my back pain was totally gone and I felt totally relaxed.

(Posted on 11/22/12)

I got this chair to replace a dilapidated recliner that was causing leg and lower back pain, and in the shop, it seemed to be the answer to my pain. This chair does keep the knees bent, which helps a lot, but now that I've spent a couple of days with it, I'm a little disappointed. The arm rests are very low, so you can't really use them to push yourself up to standing. The angle between your lap and back makes using a laptop computer uncomfortable. Also, I got the one with the motor, and I'm sorry I did that. The effort of getting out of the old recliner gave me a little more exercise. I had to push my legs down to come to a normal sitting position. I could also change sitting positions in the recliner, but there is only one position in this chair, and after about a half hour in that one position, it's difficult to move...as if my muscles are stuck. In the fully reclined position, (knees higher than heart), it becomes difficult to breath, as if my lungs have too much weight on them. The quality is excellent, the leather is beautiful, and I couldn't ask for a better built chair, but it is not as comfortable as I thought it would be for long periods of sitting, and it's not ideal for laptop computer time. There's no way you can jump up out of it (if the doorbell rings), as the motor is slow to return the chair to a normal position for standing up. I have been accustomed to plopping down in the recliner and flipping back into comfort, but with this chair, I have to sit and then wait for the motor to take me to a comfortable angle. Lumbar pillow is a nice addition. I'm hoping I will like it more as time goes on, but if I had known then what I know now, I might not have purchased it. For the price, it has more issues than the lower priced recliners.

(Posted on 11/1/12)

I almost bought Human Touch Perfect Chair until I found the Novus Zero Gravity chair at local Relax the Back store. Similar construction & identical comfort and design but it's made HERE in the USA, not Taiwan. Also it's $200 LESS and comes in more colors in premium leather and has a bult-in adjustable lumbar support. I like that the adjustable headrest pillow is attached on a leather strap so it won't fall off. It also comes completely covered in leather, i.e., no need to purchase extra leather BACK, like the Perfect Chair requires. It just goes to show, the USA products are just as good, and in this case, BETTER than those manufactured overseas.

(Posted on 1/28/12)