Customer Service:
800-222-5728
Find a Store Change Store
MY CART

Close Recently added item(s)

You have no items in your shopping cart.

FREE SHIPPING ON ORDERS OF $300 OR MORE

Statement

RelaxTheBack.com has created this statement in order to demonstrate our firm commitment to privacy. The following statement discloses our privacy policy and information gathering and dissemination practices for the RelaxTheBack.com web site.

Privacy Policy

RelaxTheBack.com will not release any personally identifiable information such as your name, address, e-mail address, phone number or credit card information except as described in this statement.

In connection with our customers' orders, we collect personal information in order to process and fulfill their order, and to provide customers with information regarding their order. In addition, we may share or disclose such information in order to conform to or comply with legal requirements, to protect the rights of RelaxTheBack.com or to act under exigent circumstances to protect the personal safety of RelaxTheBack.com's personnel or the public.

Our privacy policy is explained in detail below.

What Information We Collect and Why

Our sites use various forms for customers to request information and to purchase products. As described below, we collect personal information from customers primarily so that we may process your order, but also so that we may enhance our services to our visitors and make each visit as unique as possible. 

  • Billing and Shipping Information - during the checkout process, we ask for certain personal information (name, address, e-mail, telephone number and credit card information) which are necessary to process your order and to ship it to you. Basic personal information such as name, address and phone number may be transmitted to contracted third parties for the purpose of shipping your order.
  • E-mail Address - we may also ask customers if they would like to receive via e-mail special announcements or offers from us. Users may opt-out of receiving future mailings; see the choice/opt-out section below.

How RelaxTheBack.com Uses Your IP Address

Your IP Address is used to gather broad demographic information only. A User Transaction ID is created each time you enter RelaxTheBack.com web site. This ID is used to keep track of your order.

Cookies

Our site does not currently use cookies.

Security

RelaxTheBack.com has security measures in place to protect the loss, misuse and alteration of the information under our control.

Links

Our site may contain links to other sites. While we strictly enforce our privacy policy with respect to information gathered on our sites, we are not responsible for any information you provide to other web sites you may access through links on our site.

Consent

By using our site, you consent to the foregoing collection and use of information by RelaxTheBack.com.

Choice/Opt-Out

Our site provides users the opportunity to opt-out of receiving communications from us. To remove your information from our database so that you will not receive future communications, notify us at customerservice@relaxtheback.com

Change/Modify

This site gives users the following options for changing and modifying information previously provided:

  • Account Registration Information. You can access your account information and select "view/modify account".
  • Order Changes Call RelaxTheBack.com Customer Service at 1-800-222-5728.

Google's Remarketing

Relax The Back follows all of the existing Google’s Remarketing Privacy Guidelines, Policies, and Restrictions.

We use Analytics data and the DoubleClick cookie services to serve ads based on a user's prior visit to our website. You may Opt-out of our DoubleClick cookie service by visiting the Google advertising opt-out page or Google Analytics by visiting the Google Analytics Opt-out page.

Contacting the Web Site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact us at customerservice@relaxtheback.com