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had this for 2 years now... and it literally fell apart today. broke and split on the bottom cross bars.
Paid over $300 and that was with a 10 percent discount for buying the floor model. My mistake for trusting the salesperson. The relax the back store chain has now lost my business. I was considering buying a massage chair (very expensive), but will now take my business somewhere else. Should have checked on-line before buying.
Absolutely the best chair I have ever sat in!