Back Care Product Consultant Job Description – Non-Exempt
Mission Statement
As the nations largest retailer of the most medically driven, innovative specialty back and neck care products and services, Relax The Back consultants will strive to improve our clients’ quality of life by offering premier products and premier services that provide practical solutions for the relief and prevention of back and neck pain. Back Care Product Consultants will use a consultative approach to relationship selling, through professional profiling, relevant education; products and services will be specifically recommended, and purchasing decisions will be confidently determined.
Emphasizing the Neutral Posture and 24 hour support, Consultants will differentiate Relax The Back to insure an “in-store” experience that is second to none with regards to service, visual presentation, and operational standards. Lastly, the successful consultant will operate using the “Golden Rule” putting the needs of clients, coworkers, and the company ahead of themselves in all areas of performance and responsibilities.
Essential Job Functions
Sales Generation:
Assist the setting and maintaining performance goals and measures; meet or exceed personal and store productivity goals, including but not limited to sales, deliveries, repairs, exceptional customer service, in-store training initiatives, and team collaboration, through: Customer Service- execution of the relationship selling process:
Greeting all clients within ten seconds of entering the store with a friendly, genuine, salutation and open-ended question, thus beginning to build a relationship.
Learning the client’s profile by asking open-ended questions concerning their back and neck needs, lifestyle goals, and listening to the client’s responses.
Educating clients in the Robin McKenzie philosophy of caring for our backs through stretching, strengthening of core muscles, spinal stabilization. Educating clients, using proper biomechanics, on the virtues of active (fitness and massage) and passive spinal health (sleeping, sitting, reclining).
Using product information to present and explain the features and concomitant benefits that fulfill the clients’ needs.
Helping clients with their merchandise selections by overcoming their objections in a courteous, friendly, and genuinely interested manner.
Suggesting additional items based on assessing their needs.
Following up with clients maintaining a long-term relationship.
Prerequisite Skills and Abilities
Communication skills; must be able to identify client needs and solve problems; able to understand and explain product features and benefits; must be able to communicate with team members in a constructive manner.
Able to understand and use the point of sale system.
Able to move throughout the store, and climb ladders as needed.
Able to lift objects that weigh over 20 pounds, and to properly use a hand truck, carpentry tools, box cutter, and other basic materials required in processing shipments, stocking, and merchandising.
Customer centric
Servant leader, team focused
Compassionately caring, passionately serving
Self initiating, trainable and easily entreated
Possess a minimum of 2 years previous experience in retail sales/customer service
Basic computer skills (MS Office)
Degree preferred
Possess excellent written and verbal skills (bilingual Spanish/English a plus!)
Our Commitment to you:
Family atmosphere
Extensive and continuing training
Benefits (Medical, Dental, Vacation)
Base pay + commission + bonuses
Product Discounts
Being a part of changing lives!
If you feel that you have the ambition and experience necessary and you are looking for something fresh, please email your resume.
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