Our goal is to provide serious solutions to our customers seeking relief and prevention of back and neck pain.
We offer our customers posture and back support products and self-care solutions because we are the most innovative, medically driven nationwide back care retailer.
We respect the individuality of each associate and foster an environment in which innovation and open communication is encouraged.
We see our suppliers as partners who share our goal of achieving the highest quality standards and the most consistent level of service.
We are committed to being caring and supportive citizens within our communities.
We are dedicated to creating value for our shareholders and financial communities by maximizing returns on investments.
Back Care Product Consultant Job Description – Non-Exempt
Essential Job Functions
Assist the setting and maintaining performance goals and measures; meet or exceed personal and store productivity goals, including but not limited to sales, deliveries, repairs, exceptional customer service, in-store training initiatives, and team collaboration, through: Customer Service- execution of the relationship selling process:
Greeting all clients within ten seconds of entering the store with a friendly, genuine, salutation and open-ended question, thus beginning to build a relationship.
Prerequisite Skills and Abilities
Learning the client’s profile by asking open-ended questions concerning their back and neck needs, lifestyle goals, and listening to the client’s responses.
Educating clients in the Robin McKenzie philosophy of caring for our backs through stretching, strengthening of core muscles, spinal stabilization. Educating clients, using proper biomechanics, on the virtues of active (fitness and massage) and passive spinal health (sleeping, sitting, reclining).
Using product information to present and explain the features and concomitant benefits that fulfill the clients’ needs.
Helping clients with their merchandise selections by overcoming their objections in a courteous, friendly, and genuinely interested manner.
Suggesting additional items based on assessing their needs.
Following up with clients maintaining a long-term relationship.
Communication skills; must be able to identify client needs and solve problems; able to understand and explain product features and benefits; must be able to communicate with team members in a constructive manner.
Able to understand and use the point of sale system.
Able to move throughout the store, and climb ladders as needed.
Able to lift objects that weigh over 20 pounds, and to properly use a hand truck, carpentry tools, box cutter, and other basic materials required in processing shipments, stocking, and merchandising.
Servant leader, team focused
Compassionately caring, passionately serving
Self initiating, trainable and easily entreated
Possess a minimum of 2 years previous experience in retail sales/customer service
Basic computer skills (MS Office)
Possess excellent written and verbal skills (bilingual Spanish/English a plus!)
Emphasizing the Neutral Posture and 24 hour support, Consultants will differentiate Relax The Back to insure an “in-store” experience that is second to none with regards to service, visual presentation, and operational standards. Lastly, the successful consultant will operate using the “Golden Rule” putting the needs of clients, coworkers, and the company ahead of themselves in all areas of performance and responsibilities.
Our Commitment to you:
Extensive and continuing training
Benefits (Medical, Dental, Vacation)
Base pay + commission + bonuses
Being a part of changing lives!
If you feel that you have the ambition and experience necessary and you are looking for something fresh, please email your resume.